Terms & Conditions — kis918 Online Casino Platform

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and kis918 ("Company", "we", "us", "our"), the operator of the online gaming platform accessible at https://kis918.cam ("Platform", "Site").

By accessing, registering on, or otherwise using the kis918 Platform in any capacity — including browsing content, creating an account, making a deposit, placing a wager, or claiming a bonus — you unconditionally accept and agree to be bound by these Terms, together with our Privacy Policy and Responsible Gambling Policy, which are incorporated herein by reference.

If you do not agree to any part of these Terms, you must immediately discontinue use of the Platform. It is your responsibility to review these Terms periodically. Continued use of the Platform following any amendment constitutes acceptance of the revised Terms.

For the purposes of these Terms, the following definitions apply:

• "Platform" refers to the kis918 website, mobile-optimised site, and all associated services operated at https://kis918.cam.
• "Account" means the individual registered account created by a Player on the Platform.
• "Player Balance" / "Account Balance" refers to the total funds held in a Player's Account, including deposited funds and confirmed winnings, net of withdrawals and wagers.
• "Bonus Funds" refers to any promotional credits, free bet amounts, or non-cashable incentives awarded by the Company subject to wagering requirements.
• "Wager" means any bet, stake, or game participation placed on the Platform using real-money or bonus funds.
• "KYC" (Know Your Customer) refers to the identity and document verification process required before withdrawals and certain account actions are processed.
• "MYR" means Malaysian Ringgit, the base transaction currency of the Platform.
• "Prohibited Jurisdiction" refers to any country or territory from which access to the Platform is restricted or prohibited under applicable law or Company policy.

To be eligible to register and maintain an Account on the kis918 Platform, you must satisfy all of the following criteria at all times:

• You are at least twenty-one (21) years of age. Players under the age of 21 are strictly prohibited from registering, depositing, or wagering on the Platform.
• You are accessing the Platform from a jurisdiction in which online gaming is not explicitly prohibited by the applicable laws of that jurisdiction as they apply to you personally.
• You are acting on your own behalf as an individual, not on behalf of another person or as an agent for any third party.
• You are not a current or former employee, contractor, director, or officer of kis918 or any of its affiliated entities, nor an immediate family member of such persons.
• You do not currently hold another active Account on the Platform. Only one Account per player, per household, and per device is permitted.
• You have not previously been self-excluded from the Platform or had an Account terminated for breach of these Terms.
• All registration information you provide is accurate, truthful, and complete. You undertake to update your account information promptly if any details change.

To register an Account on the Platform, you must complete the registration process by providing the information requested, which shall include but is not limited to a valid username, email address, contact number, and date of birth. You agree that all information supplied during registration is accurate and complete.

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must not share your login details with any third party under any circumstances. The Company will not be liable for any losses resulting from unauthorised access to your Account attributable to your failure to maintain the security of your credentials.

You must notify the Company immediately via live chat or email at [email protected] if you suspect any unauthorised access to or use of your Account. The Company reserves the right to suspend an Account pending investigation of any suspected security breach.

In accordance with international anti-money laundering (AML) standards and the Company's internal compliance framework, all Players are required to complete a Know Your Customer (KYC) verification process before withdrawals exceeding certain thresholds are processed, and at any point the Company deems appropriate.

The following documents may be required as part of the KYC process:

• A valid Malaysian government-issued photo identification — MyKad (National Identification Card), Driver's Licence, or Passport — showing both front and reverse sides.
• Proof of current residential address — a utility bill, bank statement, or official correspondence dated within the last three (3) months, clearly showing your name and address.
• A selfie photograph of the Player holding their valid identification document next to their face.
• Screenshot or confirmation of the payment method registered to the Account (e.g., e-wallet account name, bank account name) to confirm ownership.

The Company will endeavour to review submitted KYC documents within twenty-four (24) to forty-eight (48) business hours. Incomplete submissions or documents of insufficient quality may delay the verification timeline. The Company reserves the right to request additional documentation where it deems necessary.

All financial transactions on the kis918 Platform are conducted in Malaysian Ringgit (MYR). The following payment methods are currently supported for deposits:

• Malaysian e-wallets: Touch 'n Go eWallet, Boost, GrabPay
• Instant bank transfer: DuitNow
• Online banking via FPX: Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, RHB Bank, and other participating FPX-member banks
• Cryptocurrency: Bitcoin (BTC) and USDT (Tether)

The minimum deposit amount is RM30. The maximum deposit per single transaction is RM30,000, subject to payment method limits. Deposits via e-wallet and DuitNow are typically reflected in the Player's Account within seconds. FPX bank transfer deposits may take between five (5) and fifteen (15) minutes to process.

Withdrawals are subject to completion of KYC verification. The minimum withdrawal amount is RM50. Withdrawal requests submitted before 5:00 PM (GMT+8) on business days will generally be processed within the same business day. The Company reserves the right to apply additional processing time where the withdrawal is subject to compliance checks.

The Company reserves the right to reverse a withdrawal and return funds to the Player's Account balance in cases where KYC verification has not been completed, where the Company suspects fraud or money laundering, or where the withdrawal contravenes these Terms.

The Company may from time to time offer promotional bonuses, welcome offers, reload bonuses, free bets, cashback arrangements, and other incentives ("Promotions") to eligible Players. All Promotions are subject to specific terms and conditions that will be communicated at the time of each offer.

• Bonus funds are subject to wagering requirements before they may be converted to withdrawable cash. The specific wagering multiplier applicable to each Promotion will be stated in the offer terms.
• Unless otherwise specified, bonus funds must be wagered within the validity period stated in the offer. Expired bonus funds will be automatically removed from the Account.
• The Company reserves the right to modify, suspend, or cancel any Promotion at its sole discretion, including where it determines that a Player has engaged in Bonus abuse.
• Only one Promotion may be active per Account at any given time unless the terms of specific Promotions explicitly permit otherwise.
• Promotions are intended for personal recreational use only. Systematic exploitation of Promotions, including through multiple Accounts, is prohibited and constitutes a breach of these Terms.

All games and betting markets available on the kis918 Platform are governed by the specific rules applicable to each game or market, as published on the Platform. In the event of any conflict between these Terms and game-specific rules, the game-specific rules shall prevail in respect of that game only.

• All bets are final once confirmed. The Company does not accept requests to cancel or modify confirmed wagers except in cases of manifest technical error.
• The Company reserves the right to void any bet placed on a market or game where a technical malfunction, data feed error, or display error has caused odds or game outcomes to be displayed incorrectly.
• In the event of a disputed result — whether in sports betting, live casino, or other game categories — the Company's records shall be the definitive source of truth. Players may submit disputes via the support team within 48 hours of the relevant event.
• The Company does not guarantee the continuous availability of any specific game, sport, or betting market. Specific events — including Liga Super Malaysia fixtures, EPL matches, and UFC bouts — may be suspended or removed from the Platform at any time without prior notice.

The following conduct is strictly prohibited on the kis918 Platform. Violation of any of the following may result in immediate Account suspension, forfeiture of balances, and referral to relevant authorities:

• Providing false, misleading, or incomplete information during registration or at any subsequent time.
• Registering more than one Account, or using another person's Account or identity to access the Platform.
• Using automated tools, bots, scripts, or other software to interact with the Platform in a non-human manner.
• Colluding with other players, including in live poker or any multi-player environment, to gain an unfair advantage.
• Exploiting software errors, glitches, or vulnerabilities on the Platform.
• Using the Platform for any money laundering, terrorist financing, or other illegal financial activity.
• Engaging in any form of chargebacks, disputed deposits, or fraudulent payment activities.
• Attempting to circumvent responsible gambling tools, including self-exclusion, using alternate Accounts.

All content on the kis918 Platform — including but not limited to the brand name, logo, website design, text, graphics, software, game interfaces, and audiovisual materials — is the exclusive intellectual property of the Company or its licensed content providers. Nothing in these Terms shall be construed as granting you any licence, right, or interest in any such intellectual property.

You are expressly prohibited from reproducing, distributing, transmitting, displaying, modifying, creating derivative works of, or otherwise exploiting any part of the Platform's content without prior written authorisation from the Company.

To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including but not limited to loss of winnings, loss of data, or interruption of service.

The Platform is provided on an "as is" and "as available" basis. The Company makes no warranties, express or implied, regarding the Platform's uninterrupted availability, accuracy, or fitness for a particular purpose. Scheduled and unscheduled maintenance may result in temporary unavailability of the Platform.

The Company's total aggregate liability to any Player in connection with any single incident or claim shall not exceed the total amount deposited by that Player during the thirty (30) calendar days immediately preceding the incident giving rise to the claim.

The Company is committed to promoting responsible gambling among all Players. We provide the following tools and resources, accessible from your Account settings or by contacting our support team:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts to manage your spending.
• Session Time Reminders: Configure notifications to alert you when you have been logged in for a specified duration.
• Cooling-Off Periods: Temporarily restrict access to your Account for a defined period (24 hours to 30 days) without closing your Account permanently.
• Self-Exclusion: Request a permanent or long-term exclusion from the Platform where you believe your gambling is causing harm.

The Platform is strictly for players aged 21 and above. If you believe you may be developing problematic gambling habits, we encourage you to visit our Responsible Gambling page for detailed information on self-help resources. It is your responsibility to use the Platform in a manner consistent with your financial means and personal wellbeing.

The Company reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including but not limited to where:

• The Player has breached any provision of these Terms.
• The Company has reasonable grounds to suspect fraud, money laundering, or other illegal activity.
• KYC verification has not been satisfactorily completed within a reasonable timeframe.
• The Player has been subject to a successful chargeback request with their payment provider.
• A regulatory or law enforcement authority requires such action.

Where an Account is closed for reasons other than Player breach, the remaining verified Account Balance will be refunded to the Player via the original deposit method, subject to the completion of KYC verification and standard compliance checks.

Players may request voluntary closure of their Account at any time by contacting our support team. Such requests will be processed within five (5) business days. Upon Account closure, your data will be retained in accordance with our Privacy Policy and applicable legal retention obligations.

The Company reserves the right to amend, update, or replace these Terms at any time. Where changes are material, the Company will endeavour to notify registered Players by email or via a prominent notice on the Platform at least seven (7) days prior to the changes taking effect.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must discontinue use of the Platform and may request Account closure in accordance with Section 13.

The most current version of these Terms will always be accessible at https://kis918.cam/terms-conditions. The effective date at the top of this document indicates the version currently in force.

These Terms and any disputes arising from or in connection with them shall be governed by and construed in accordance with the laws applicable to the jurisdiction under which the Company holds its international gaming licence.

In the event of a dispute between the Player and the Company, the parties shall first attempt to resolve the matter amicably through the Company's formal complaints procedure. Players should direct complaints to the support team in the first instance, clearly stating the nature of the dispute, the Account details involved, and the resolution sought.

If a dispute cannot be resolved through internal procedures within thirty (30) calendar days, the parties agree to submit the dispute to binding arbitration conducted in accordance with the rules of the applicable licensing authority. The decision of the arbitrator shall be final and binding on both parties.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the kis918 support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on all pages of the Platform.
• Response Time: The Company aims to acknowledge all formal enquiries within one (1) business day and provide a substantive response within five (5) business days.

For responsible gambling support inquiries specifically, please refer to our dedicated Responsible Gambling page. For privacy-related requests, including data access, correction, and deletion requests, please refer to our Privacy Policy.